faqs

01

HOW LONG DOES THE PROCESS TAKES?

Process time varies for each project and also depends on customer response times (revisions, content, etc.). For each case a delivery date will always be set before the work is initiated.
Urgent services are charged an extra fee.

02

HOW IS PAYMENT PROCESSED?

Payments are made by bank transfer. A non-refundable initial payment of 50% is made upon award of the work and 50% upon final delivery of the work.
The final payment is always made prior to work delivery.

03

WHO DECIDES PHOTOGRAPHIC AND/OR DESIGN AESTHETICS?

Before the work starts we will have a meeting where the client's needs and goals regarding photography and/or design will be discussed. The work, although within the aesthetics that characterizes the work of Studio Suvelle, will always be in line with the vision and values of the brand and the customer.

04

WHAT DOES THE WEBSITE DESIGN SERVICE INCLUDES?

Website design is done on the WIX platform. A platform account will be created for the customer or an existing one will be used if the customer already has registration and to which Studio Suvelle must have full access.

After the design is delivered, the custom domain name and site hosting will be paid through the WIX platform - we always recommend upgrading to a premium plan.

At the end of the work we will give you a manual on how to proceed the necessary steps to complete the whole process on the platform for the site to come online.

05

WHAT HAPPENS IF I'M NOT SATISFIED?

At the beginning of the work, a meeting is held to ensure that our styles are aligned and collaboration will be maintained throughout the process. When purchasing a service, a non-refundable deposit of 50% will be paid; therefore, if you feel that we are not creating the content you have envisioned, you will not be required to pay the remaining amount. However, we will always do our best to ensure that we are in perfect alignment.

06

WHAT HAPPENS IF I'M NOT SATISFIED?

At the beginning of the work, a meeting is held to ensure that our styles are aligned and collaboration will be maintained throughout the process. When purchasing a service, a non-refundable deposit of 50% will be paid; therefore, if you feel that we are not creating the content you have envisioned, you will not be required to pay the remaining amount. However, we will always do our best to ensure that we are in perfect alignment.

07

WHAT HAPPENS IF I'M NOT SATISFIED?

At the beginning of the work, a meeting is held to ensure that our styles are aligned and collaboration will be maintained throughout the process. When purchasing a service, a non-refundable deposit of 50% will be paid; therefore, if you feel that we are not creating the content you have envisioned, you will not be required to pay the remaining amount. However, we will always do our best to ensure that we are in perfect alignment.

08

DO YOU OFFER SOCIAL NETWORK MANAGEMENT AND /OR WEBSITE MAINTENANCE?

We manage Instagram and Facebook and create visuals for social networks, namely puzzle feed, based on the brand's logo and color palette. If you are interested in us managing your social networks and / or do your website maintenance (designed by Studio Suvelle) we can give you a specific proposal for your needs.

09

WHAT TYPE OF CONTENT DO YOU CREATE?

We create photography and video for the most varied brand concepts. We create visuals and templates for use on social networks - you can see more in our online store. We also do Stop-Motions and Food Styling. Whatever your need is please contact us now and get a free customised quote.

10

CAN I WATCH THE PHOTOSHOOT?

For the sake of creative freedom we prefer to work alone. However, if you are interested in finding out more about our creative and styling process, we have our creative One on Ones available, about which we can give more details and information.

11

WHAT SETS STUDIO SUVELLE APART?

The passion for curated aesthetics and creative photography makes us look at each brand and project with a unique vision. In addition we strive to offer a complete service that allows the customer to have a cohesive visual identity across platforms, where design and photography complement each other and reflect a professional and careful look to raise the brand to a higher level. and distinguish itself from the rest.