Image by WARION Taipei

FREQUENTLY

asked QUESTIONS

01

HOW LONG DOES THE PROCESS TAKES?

Process time varies for each project and also depends on customer response times (revisions, content, etc.). For each case a delivery date will always be set before the work is initiated.
Urgent services are charged an extra fee.

02

HOW IS PAYMENT PROCESSED?

Payments are made by bank transfer. A non-refundable initial payment of 50% is made upon award of the work and 50% upon final delivery of the work.
The final payment is always made prior to work delivery.

03

WHO DECIDES PHOTOGRAPHIC AND/OR DESIGN AESTHETICS?

Before the work starts we will have a meeting where the client's needs and goals regarding photography and/or design will be discussed. The work, although within the aesthetics that characterizes the work of Studio Suvelle, will always be in line with the vision and values of the brand and the customer.

04

WHAT DOES THE WEBSITE DESIGN SERVICE INCLUDES?

Website design is done on the WIX platform. A platform account will be created for the customer or an existing one will be used if the customer already has registration and to which Studio Suvelle must have full access.

After the design is delivered, the custom domain name and site hosting will be paid through the WIX platform - we always recommend upgrading to a premium plan.

At the end of the work we will give you a manual on how to proceed the necessary steps to complete the whole process on the platform for the site to come online.

05

DO YOU DEVELOP SITES ON OTHER PLATFORMS?

We know the WIX platform very well and we consider it very versatile when it comes to achieving beautiful and appealing designs. For this reason and the experience we already have, we are able to make competitive prices for small businesses.

If, however, you really prefer another platform, talk to us and we can make a quote tailored to your needs.

06

I DON'T UNDERSTAND ANY WEBSITES. WILL I BE ABLE TO KEEP IT?

Our process is designed to be simple and uncomplicated. We will give the proper follow-up and guidelines so that you can maintain your website later without any problems.

07

WHAT HAPPENS IF YOU ARE NOT SATISFIED?

At the beginning of the work, a meeting is held to ensure that our styles are aligned and collaboration will be maintained throughout the entire process. When purchasing a service, a non-refundable 50% deposit will be paid; therefore, if you feel that we are not creating the content you envisioned, you will not be required to pay the remaining amount. However, we will always do our best to ensure that we are in perfect harmony.

08

DO YOU MANAGE SOCIAL MEDIA AND/OR OFFER MAINTENANCE THE WEBSITE?

We manage Instagram and Facebook and create visuals for social networks, namely puzzle feed, based on the brand's logo and color palette. if you are interested in us managing your social networks and/or maintaining the website (designed by Studio Suvelle) we can make a specific budget for your needs.

09

WHAT KIND OF CONTENT DO YOU CREATE?

We create photography and video for the most varied brand concepts. We also create visuals and templates for use on social media - you can see more in our online store. We also do Stop-Motions and Food Styling. Whatever your needs, contact us now and get a free specific quote.

10

CAN I WATCH THE PHOTOSHOOT?

For the sake of creative freedom we prefer to work alone. However, if you are interested in finding out more about our creative and styling process, we have our creative One on Ones available, about which we can give more details and information.

11

WHAT SETS STUDIO SUVELLE APART?

The passion for curated aesthetics and creative photography makes us look at each brand and project with a unique vision. In addition we strive to offer a complete service that allows the customer to have a cohesive visual identity across platforms, where design and photography complement each other and reflect a professional and careful look to raise the brand to a higher level. and distinguish itself from the rest.